A bit of sad advice. A friend couldn't believe what she was told on the phone by the Citicard rep. She had misplaced her latest credit card bill and when she found it, it was going to be late. So she called to pay the late fee along with the monthly bill. They were so kind and told her since she had been their customer for over 40 years, the late fee would be dropped. That was said even without a request to do it! Amazing we thought! Wonderful! Something good coming out of the credit card industry. But sadly when her bill for this month arrived there was the late fee.
So what is the life lesson here?
Don't believe Citicard promises on the phone.